The October 2011 Bank Marketing Association Seminar in Clark, NJ featured two presentations on customer service and marketing. In this program, Rich Weissman, president of DMA, a firm that provides information-based analytics for financial institutions, discusses customer service and marketing.
We recorded this program October 6, 2011 in Clark, NJ. This series of podcasts is available for sponsorship. Please download our rate card, Professional Podcasts Sponsorship Opportunities, for more information.