NEWS RELEASE: “Sales Culture and Customer Service – Perfect Together” On Sales Leader Todd Cohen’s “Let’s Talk Sales Culture” BlogTalkRadio Internet Talk Show, June 11 at 4pm


News Media May Contact:

Steven L. Lubetkin, Managing Partner

Professional Podcasts LLC

+1 (856) 751-5491 or

Todd Cohen, President

Sales Leader LLC

“Sales Culture and Customer Service – Perfect Together”
On Sales Leader Todd Cohen’s “Let’s Talk Sales Culture”
BlogTalkRadio Internet Talk Show, June 11 at 4pm

CHERRY HILL, NJ – June 5, 2009 – Lise D’Andrea, President & CEO of Customer Service Experts, Inc., will visit “Let’s Talk Sales Culture,” the Internet based live call-in radio show hosted by Todd Cohen, the Philadelphia-based sales culture guru, on June 11 at 4pm Eastern Time.

The show’s topic will be "Sales Culture and Customer Service – Perfect Together."

Lise is considered an industry expert, with over 15 years of consulting experience creating comprehensive and individualized customer service improvement programs. CSE’s success has stemmed from Lise’s winning philosophy, which she applies not only to her clients but to her team of service professionals.

A graduate of Temple University, Lise studied Marketing and Communications and was a two-time NCAA Champion in Women’s Lacrosse. She held management roles at several top corporations with renowned service cultures and standards, including Xerox Corporation, Hilton Hotels and Saks Fifth Avenue. She completed Graduate course work at the Johns Hopkins University in Organizational Development and Training. From managing employee development programs to designing and implementing nationwide customer service training initiatives, Lise honed her skills and expertise in numerous capacities and launched CSE in 1993.

Lise has been quoted and appeared in numerous national publications and television shows, including Inside Edition and The Wall Street Journal. Lise is certified in Customer Experience Management (CEM) Strategy and Design. She’s an active industry and community leader, a graduate of Leadership Anne Arundel 2004, is a Board member for the Mystery Shop Providers Association (MSPA) and is a member of The American Society for Training & Development (ASTD). She was recognized as "Volunteer of the Year" by MSPA North America in 2005 and was the recipient of the YWCA "TWIN" Award, a Tribute to Women and Industry in Anne Arundel County.

Listeners can hear the show at, or call in to share their sales culture and customer service stories and questions with Todd and Lise at +1-646-929-1341. This episode of the show airs live on Thursday, June 11 at 4 p.m. Eastern Daylight Time. A recorded podcast is available about an hour after the show concludes.

“Our audience of senior sales professionals need to hear about the elements of excellent customer service,” said Cohen. “Lise is one of the most qualified people I know to help sales professionals understand why customer service is so critical to creating great sales culture.”

Listeners to the Todd Cohen “Let’s Talk Sales Culture” radio show can also share sales experiences and questions with Todd, either via email (, the ToddCohen Blog ( or by listening to the live show. There is also a “chat” room function at the page that can be used to communicate with Todd during the live program.

“As an effective sales leader and team coach, Todd has already recognized how podcasts would extend the reach of his training and management expertise to a global audience of sales practitioners with portability and convenience,” said Steve Lubetkin, managing partner of Professional Podcasts. “Todd is now taking his expertise into the next channel of social media, Internet talk radio, to broaden the exchange of information with his colleagues in a real-time live Internet conversation.”

About Todd Cohen

Todd Cohen is a high-energy, high-performance sales leader. Since he began his career in 1984, Todd and his sales teams have delivered more than $300 million in revenue for leading equipment, education, e-learning and information companies, including Xerox, Gartner Group, Pensare, Thomson, and LexisNexis. Todd’s successful career has progressed from proven individual contributor and repeat President’s Club winner, to innovative sales manager, to accomplished sales executive. Most recently he was Vice President of Sales for LexisNexis.

In 2009, Cohen will launch a series of seminars and workshops on sales culture on a national basis. The schedule will be available at

More information and a photo of Todd available at

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About Professional Podcasts LLC


Professional Podcasts LLC, a wholly owned subsidiary of Lubetkin Communications LLC, is an award-winning provider of podcasts (Internet-distributed audio and video content production services), e-Learning programs, and other multimedia content for corporations and professional organizations. The firm also produces its own podcasts focusing on public relations, computer technology, bond ratings, and interviews with book authors.

More information is available at, and the firm’s video feed is at

About BlogTalkRadio

BlogTalkRadio is a free, web-based platform which allows any user with a phone and a computer to host a live, interactive Internet broadcast. Hosts call into the service by phone, managing callers on the web-based host dashboard. Shows stream live directly from the host’s BlogTalkRadio web page with archives available for all past shows. BlogTalkRadio has been featured on ABC News, The Washington Post, Portfolio, Talkers Magazine, and The citizen broadcasting network can be found at

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Todd Cohen is available to speak about how he is integrating social media like Internet talk radio, blogging, and podcasting into his sales training, coaching, and mentoring activities. He is also available to discuss his wide experience in producing effective sales teams and cultures and to discuss his forthcoming workshop series on sales culture.

Steve Lubetkin is available to discuss how social media and podcasting technology can help organizations communicate effectively with their audiences. Copies of the Todd Cohen Sales Leader Podcasts are available on CD on request.

To arrange to speak with Todd or Steve, please call Steve Lubetkin at (856) 751-5491 or email

Todd’s current series of podcasts is available through several channels. On his website,, scroll down to the heading “Listen to Todd’s Podcasts!”

Other channels

RSS feed


Apple iTunes Music Store< /i>

or by entering this link in your web browser:

About Podcasting

Podcasts are digital audio or video recordings distributed using Internet technology. Visitors to an organization’s website can download podcast programs for review on their desktop computers, or synchronize them with a portable digital media device. Software programs called “feed readers” or “podcatchers” allow users to “subscribe” to podcasts at no cost, and receive new programs in a podcast series automatically.

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