Frank Eliason, senior vice president of social media at Citigroup, and the creator of the @ComcastCares twitter customer service program, has published a book on outstanding customer service, appropriately titled At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques.
We will be interviewing Frank in a forthcoming Middle Chamber Books and Music Podcast. In the meantime, here’s an opportunity to purchase his book from Amazon through our bookstore.
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