Branch banking has evolved over the past few years in terms of the physical space, the technology and people skills required for future success.
More emphasis has been placed on the redesign of the interior, and the recruiting, training/mentoring of new branch frontline teams to provide a wider range of services. Advances such as smart ATMs, “Universal Banker” and others have been introduced. Bankers must increase service levels and profitably by combining new technologies with personalized human interactions.
In this series of three podcasts, recorded at the NJ Bank Marketing Association’s October 5, 2017 seminar, you’ll hear from three speakers with expertise in different aspects of the transformation taking place in commercial bank branch design.
Podcast #1: TIM QUINN, Branch Solution Sales Specialist, NCR Corporation
Tim Quinn is a Solution Sales Specialist with NCR Corporation. Tim’s focus is on helping community financial institutions develop the customer centric branch transformation programs that are right for their organization, and helping them drive earnings growth by establishing a better customer engagement platform in their branches. Tim brings 30 years of industry experience to his role at NCR. He spent 25 years with Bank of America and its predecessor companies, primarily in the Retail and Small Business strategy space. Before joining NCR in April 2015, Tim was a Principal at Washington, DC based Capital Performance Group.
Podcast #2: CRIS GUNTER, AIA, NCARB, Senior Associate VP, CallisonRTKL, Inc.
Having managed programs, teams and studios for 25 years, Cris is skilled at overseeing complex projects from conception through completion. His collaborative style has helped him successfully develop and implement scores of branded environments for clients internationally and as a former retailer, he shares a keen operational
and customer service sensibility.
Podcast #3: DENNIS BUDINICH, Senior Vice President & Chief Culture Officer, Investors Bank
Dennis Budinich is the Senior Vice President and Chief Culture Officer at Investors Bank. Mr. Budinich, who joined the Bank in 2012, helped create the Investors University. The University’s primary focus is providing continuous learning opportunities for members of the Investors Bank team. One of Investors University’s objectives is to assist members of the Investors’ team by helping them achieve their career and life goals.