The October 2011 Bank Marketing Association Seminar in Clark, NJ featured two presentations on customer service and marketing. In this program, Michael Hoffman, president of Client x Client consulting, discusses customer service and marketing.
We recorded this program October 6, 2011 in Clark, NJ. This series of podcasts is available for sponsorship. Please download our rate card, Professional Podcasts Sponsorship Opportunities, for more information.
Buy Michael Hoffman’s book, Customer Worthy: Why and how everyone in your organization must Think Like a Customer, by clicking on the Amazon affiliate link below.